Below are some common questions we get all the time.
If you have other questions, please get in touch.
Oh yes! Our coffees are all lovingly hand roasted on our ProBatone5 roaster by one of our roastmasters.
On the front of every bag of our coffee, there is a label that shows the date your coffee was roasted. This way, you can be safe in the knowledge you are drinking only the freshest coffee.
We recommend our coffee to be consumed within three months of the roast date. For peak freshness, we recommend five to seven days off roast and up to three weeks thereafter.
In short, no.
Storing coffee in a fridge adds moisture and the constant temperature change upsets the beans.
The beauty about coffee is that you should enjoy it as you like. Initially, this ‘undefined end’ can make it all a bit scary but really, if you want it stronger, add a little more and if you prefer weaker, take a bit out! We are not here to preach, we are here to help. As a starter, please see our brew guides for making coffee.
As with everything, taste is personal. If you don’t like the coffee you have chosen, just let us know by sending us an email to firstname.lastname@example.org. We can then arrange to send you something else instead.
If you would like to cancel your order just let us know within 30 days and we will refund the purchase amount after receiving the purchased item back in its original condition. You will need to pay for the return postage.
In short, no. We know that coffee tastes best when it is freshly roasted. Try a sample? We have lots of wonderful brew devices too! Alternatively, re-fillable pods are available and then the answer is a Yes.
There is no minimum order for delivery! Our ethos is ‘Fresh is Best’ so we’d always recommend ordering little and often. We hand roast in small batches multiple times a week so your order will always be as fresh as possible when you receive it.
If you order before 12 noon, we will try our very hardest to get your order dispatched the very same day. If you are looking for that last minute present and would love some yummy coffee as a part of it, maybe a gift subscription or gift voucher is the solution!
All across India!
No, we are unable to retroactively apply promotions to previous orders or apply promotions to recurring subscription orders.
Unfortunately, no. Your order is committed to our system almost immediately after placing the order. Each order is individually roasted and ground based on your unique order details.
If there is an issue, we will resolve it. Contact us on email@example.com and we will help.